Experienced & professional help, advice and monitoring
Our helpdesk is staffed with a highly efficient team of engineers with many years of experience in IT and customer service.
Our team is not just about resolving your issues but also with providing you with advice on prevention and how to avoid common IT problems to keep your systems running. They also monitor all of our clients’ systems so that they can be proactive and deal with issues before they become a problem.
Streamlined process
Logging tickets with us is easy. We have a streamlined process which means receiving the IT support you need to keep your business practices running efficiently is as simple as possible. Simply call or email our IT support helpdesk and we shall log a ticket for you. You can even use our online ticket system to manage your IT issues.
We proactively and efficiently monitor and control all tickets to ensure a proper resolution is found, keeping you up to date with the progress via phone, email and our online portal.
From our portal you can manage your own tickets and the ticket’s progress yourself. This gives you greater control, keeps you up to date and helps us to quickly resolve your issues.
By partnering with Principality IT, you get:
- Highly experienced staff
- 30 minute response to business critical tickets, 1 hour response to any other ticket
- IT helpdesk support staff available to talk to directly
- Support for your desktops, laptops, servers and networks
- Friendly advice on hardware, software and network requirements
- Manage your own tickets to ensure a resolution to all your IT problems
Call us on 0845 413 0009